How to Run a Successful Work In Progress (WIP) Team Meeting

WIP stands for 'Work In Progress', a meeting style that is used to track exactly that, work in progress. Here's how to host a highly successful WIP meeting!

4 Genius Ways to Grow Your Instagram Following

Performing in front of a small, or non-existent crowd, the norm in 2020…but it shouldn’t be on Instagram. It doesn’t matter if you’re the Picasso of posting, or the Charles Dickens of captions if

CASE STUDY: 53% Increase in YOY Email Revenue Using Automation

We often say that email automation is the digital equivalent of a robo-vac… Bear with me… Basically, you set it up, switch it on, and off it goes zipping around picking up all the

Tech-Giants in Trouble, Retail Sales Slump and the Death of Remarketing: Our August Round-Up

The digital world stops for no one 🌏 Somedays it feels like I blink and suddenly everything has changed. There’s been a major product launch, a household name has gone bust, or there’s been

The Essential New Business Practice – Slowing Down to Speed Up

Slowing down to speed up means stepping out of the daily grind, hitting pause on the constant stream of to-do's, and taking time to reflect on your priorities and work to date. Here's how

The Government Digital Platforms Inquiry Explained

Early August, the Australian Competition & Consumer Commission (ACCC) released their long-awaited report on the Digital Platforms Inquiry. Here's what you need to know!

How to Respond to Positive and Negative Reviews

Product reviews online, whether you love them or hate them, are the future ‘word of mouth’ marketing. 75% of Organisations Surveyed Increased Customer Experience Technology Investments in 2018. Gartner, Newsroom We’ve all turned to

Jo Harris Joins the MI Academy Team!

Leading the New Era of Customer Experience Enhancement. We’re over the moon to announce Jo Harris has joined the team as a Senior Customer Experience (CX) Trainer at MI Academy. A Little About Jo,

Set Yourself Up for a Productive 2019/20 Financial Year

Yeah sure nobodies popping the champagne or partying to the break of dawn, but that doesn’t mean we should treat the start of a new financial year as just another event. As a business,