WIP stands for 'Work In Progress', a meeting style that is used to track exactly that, work in progress. Here's how to host a highly successful WIP meeting!
We often say that email automation is the digital equivalent of a robo-vac… Bear with me… Basically, you set it up, switch it on, and off it goes zipping around picking up all the
The digital world stops for no one 🌏 Somedays it feels like I blink and suddenly everything has changed. There’s been a major product launch, a household name has gone bust, or there’s been
Slowing down to speed up means stepping out of the daily grind, hitting pause on the constant stream of to-do's, and taking time to reflect on your priorities and work to date. Here's how
Early August, the Australian Competition & Consumer Commission (ACCC) released their long-awaited report on the Digital Platforms Inquiry. Here's what you need to know!
Product reviews online, whether you love them or hate them, are the future ‘word of mouth’ marketing. 75% of Organisations Surveyed Increased Customer Experience Technology Investments in 2018. Gartner, Newsroom We’ve all turned to
Leading the New Era of Customer Experience Enhancement. We’re over the moon to announce Jo Harris has joined the team as a Senior Customer Experience (CX) Trainer at MI Academy. A Little About Jo,
Yeah sure nobodies popping the champagne or partying to the break of dawn, but that doesn’t mean we should treat the start of a new financial year as just another event. As a business,
Every retailer’s worst nightmare….insolvency! We’re only three months in and 2019 has already been quite the year in the headlines. Australia is on the brink of a recession, big bank drama is playing out