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How to Respond to Positive and Negative Reviews

Product reviews online, whether you love them or hate them, are the future ‘word of mouth’ marketing. 75% of Organisations Surveyed Increased Customer Experience Technology Investments in 2018. Gartner, Newsroom We’ve all turned to

Adobe Customer Experience Symposium | Key Takeaways

It is the fundamental truth is the people buy experience, not products so it's important to create a common language internally about customer experience.