Jo Harris Joins the MI Academy Team!

Leading the New Era of Customer Experience Enhancement. We’re over the moon to announce Jo Harris has joined the team as a Senior Customer Experience (CX) Trainer at MI Academy. A Little About Jo,

Set Yourself Up for a Productive 2019/20 Financial Year

Yeah sure nobodies popping the champagne or partying to the break of dawn, but that doesn’t mean we should treat the start of a new financial year as just another event. As a business,

7 Smart Retailer Investments to Make In 2021

Newsflash: 2020 threw a spanner in the works. For Aussie retail, the pandemic highlighted a lot of the cracks that had been there all along. Gaps in the digital experience, underinvestment in customer service

How To Supercharge Your Marketing using Dynamic Content

‘Dynamic Content’ – sounds pretty bad-ass, hey? Well, that’s because it is. It’s the bees’ knees of the content marketing world and it’s here to change things up (literally). In this blog you will

Google Listings: How to Get Your Business Found on Google

Hands up if you remember the time when Mum and Dad would whip out the Yellow Pages and flip through to find the phone number for your fave take-out joint. Those were the days…actually

How to Plan Promotions with Purpose – [FREE] 2021 eCommerce Calendar Download

The calendar is your blueprint for promotions with purpose. We've thrown in every important date on the retail calendar, promotional holidays you don't want to miss, and a hefty dose of tips and tricks

16 Predictions for Retail Trailblazers in 2019

It’s that time of year again where we whip out the magic 8-ball, summon the spirits and lay down some exciting predictions for the year ahead. Ok, I must admit. I haven’t pulled my

4 Last Minute Christmas Promotion Ideas

Christmas is almost here. In fact, it’s so close I can almost taste Nan’s brandy-soaked pudding. Mmmmm Christmas pudding…whoops, where was I?  Oh yes Christmas holidays! The time of year when everyone kicks stress

50+ Aussie Retailers to Shop with this Christmas

This Christmas I wanted to write something a little different. Something special…fun…exciting…a blog about presents! I’m a strong believer in supporting our neighbours and shopping local. After all, it’s small businesses that are responsible for over