The Government Digital Platforms Inquiry Explained

Early August, the Australian Competition & Consumer Commission (ACCC) released their long-awaited report on the Digital Platforms Inquiry. Here's what you need to know!

How to Respond to Positive and Negative Reviews

Responding to customer reviews is a critical piece in your marketing and CX strategy. Here's how to respond to the good, bad, and ugly!

Jo Harris Joins the MI Academy Team!

Leading the New Era of Customer Experience Enhancement. We’re over the moon to announce Jo Harris has joined the team as a Senior Customer Experience (CX) Trainer at MI Academy. A Little About Jo,

How to Set Your Team Up for a Productive 2021/22 Financial Year

As a business, EOFY is a time for you to dig deep into the numbers, reflect on your successes and analyse your shortfalls. Here's how to do that!

7 Smart Retailer Investments to Make In 2021

Newsflash: 2020 threw a spanner in the works. For Aussie retail, the pandemic highlighted a lot of the cracks that had been there all along. Gaps in the digital experience, underinvestment in customer service

How To Supercharge Your Marketing using Dynamic Content

‘Dynamic Content’ – sounds pretty bad-ass, hey? Well, that’s because it is. It’s the bees’ knees of the content marketing world and it’s here to change things up (literally). In this blog you will

Google Listings: How to Get Your Business Found on Google

Hands up if you remember the time when Mum and Dad would whip out the Yellow Pages and flip through to find the phone number for your fave take-out joint. Those were the days…actually

How to Plan Promotions with Purpose – [FREE] 2021 eCommerce Calendar Download

The calendar is your blueprint for promotions with purpose. We've thrown in every important date on the retail calendar, promotional holidays you don't want to miss, and a hefty dose of tips and tricks

16 Predictions for Retail Trailblazers in 2019

It’s that time of year again where we whip out the magic 8-ball, summon the spirits and lay down some exciting predictions for the year ahead. Ok, I must admit. I haven’t pulled my