Early August, the Australian Competition & Consumer Commission (ACCC) released their long-awaited report on the Digital Platforms Inquiry. Here's what you need to know!
Responding to customer reviews is a critical piece in your marketing and CX strategy. Here's how to respond to the good, bad, and ugly!
Leading the New Era of Customer Experience Enhancement. We’re over the moon to announce Jo Harris has joined the team as a Senior Customer Experience (CX) Trainer at MI Academy. A Little About Jo,
As a business, EOFY is a time for you to dig deep into the numbers, reflect on your successes and analyse your shortfalls. Here's how to do that!
Newsflash: 2020 threw a spanner in the works. For Aussie retail, the pandemic highlighted a lot of the cracks that had been there all along. Gaps in the digital experience, underinvestment in customer service
‘Dynamic Content’ – sounds pretty bad-ass, hey? Well, that’s because it is. It’s the bees’ knees of the content marketing world and it’s here to change things up (literally). In this blog you will
Hands up if you remember the time when Mum and Dad would whip out the Yellow Pages and flip through to find the phone number for your fave take-out joint. Those were the days…actually
The calendar is your blueprint for promotions with purpose. We've thrown in every important date on the retail calendar, promotional holidays you don't want to miss, and a hefty dose of tips and tricks
It’s that time of year again where we whip out the magic 8-ball, summon the spirits and lay down some exciting predictions for the year ahead. Ok, I must admit. I haven’t pulled my